3CX

Full Unified Communication Capability For All Users

Full PBX Capabilities

Collaboration Mobility

Softphone/Web Client (iOS, Android, Chrome Browser Ext)

Instant Messaging

Video Calling

Audio and Web conferencing

Fax and voicemail to text

Click to call from browser (WebRTC)

Auto attendant / Digital receptionist

Ring Extension & Mobile Simultaneously

Directory (Company & Private Phonebook)

Line Hunting

Call Queues

Call Recording

Call Centre Features

Reporting

Real Time monitoring data

Supervisor overrides

SLA Alerting

Switchboards

Callbacks

Call Recording

Call transcription

Barge In / Listen / Whisper

Hunting / Groups / Queues

Activity

Talk Time

Distribution

User and Call Statistics

Customizable